Table of Contents
Are you new to Crunchmetric and the concept of employee feedback software? Then start here. This is right place to get you and your team of to a great start! Just follow these three steps to quickly get honest feedback.
- Step one: Tell your team about Crunchmetric
- Step two: Set up a weekly reminder to get feedback
- Step three: Engage with the feedback
Step one: Tell your team about Crunchmetric #
Why is this important? In this step you manage your team’s expectations. Clearly state what you want from them and what they can expect from you. If you have not yet decided if you want to keep using a feedback tool, say that as well.
When you signed up for Crunchmetric, we have emailed you a template you can use to introduce your team to Crunchmetric. If you have not done so, now is a good time to send it to your team. The key points you should get across:
- Why you want feedback from them. For example, maybe you are a remote-only team, and you want to get a better feeling of how the team members are doing.
- How you are planning to engage with the feedback. For example, if you are using Scrum, you could make it part of your retrospectives.
- In case you are not yet sure if you want to establish a permanent feedback loop, you should make that very clear in your introduction message. For example: “Please know that this is an experiment. I want to see if an anonymous feedback tool works for us. I plan to evaluate this experiment in 3 months and decide if we will keep using it.”
Step two: Set up a weekly reminder to get feedback #
This is incredibly important. If you don’t remind everyone on a weekly basis, you will very soon receive less and less feedback.
There are several options for setting up a reminder:
- Using the built-in email feature. This can be found by clicking on the “Reminder” button at the top of your Crunchmetric poll. Note that using this feature will still keep the votes completely anonymous. Some teams enter every team member’s email address to send out individual reminders to each person. Other teams use this to email the reminder to a Microsoft Teams channel. (MS Teams documentation.)
- Using a Slack reminder. Just copy & paste the code we provide on your Crunchmetric results into your team’s Slack channel. See the Slack documentation for more information about managing Slack reminders. (Slack documentation.)
- Using your team’s calendar. If none of the above fit your team’s workflow, you can always simply set up a weekly recurring appointment and just add a link to the Crunchmetric poll in the notes field. As the poll administrator, you can always find the links to your polls on your personal Crunchmetric dashboard after you log in.
Step three: Engage with the feedback #
If you want to continue to receive feedback from your team, you will need to show them that you care. Your team’s engagement with any feedback software will quickly fade if they don’t see any change coming from giving feedback. It is your responsibility as the team leader to keep this process going. Successful team leaders use one or more of these options to effectively handle feedback:
- Review the feedback with the whole team. For example, if you hold a Scrum retrospective or other regular meeting, take 10 minutes in the beginning to pull up the Crunchmetric results and go over the most recent feedback.
- Address the feedback as needed. Some feedback simply needs to be acknowledged, but some feedback needs to be explicitly addressed. This is where your experience as a team leader comes in.
- Follow up as needed.